Last updated: July 2026
This Privacy Policy explains how Renee's Cleaning Services ("we", "us", "our") collects, uses, stores, and protects your personal information when you use our website, app, services, tools, forms, or platforms.
1. Information We Collect
We may collect the following types of information:
- Name, email address, phone number, and business details you provide via forms or account registration
- Enquiry and booking details submitted through our platforms
- Messages, files, or images you upload or send
- App usage data, browser type, IP address, and device information
- Payment-related information (processed securely via third-party providers — we do not store card details)
2. How We Use Your Information
We use your information to:
- Respond to your enquiries and provide the services you request
- Process bookings, quotes, and invoices
- Send relevant notifications, updates, or follow-up communications
- Improve our platforms, tools, and services
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share it with trusted third-party service providers (such as hosting, payment, or communication tools) only as necessary to deliver our services. These providers are required to protect your data in accordance with applicable privacy laws.
4. Data Storage and Security
Your data is stored securely using industry-standard practices. We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse. However, no system can be guaranteed 100% secure.
5. Cookies
Our website and app may use cookies or similar technologies to improve your experience, analyse usage, and support functionality. You can manage cookie preferences through your browser settings.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data (see our Data Deletion Policy)
- Withdraw consent for marketing communications at any time
7. Third-Party Links
Our platforms may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
8. Contact Us
For privacy-related enquiries, please contact us at reneescleaningservices.tsv@gmail.com.